Ellie Mae: Borrowers want more human interaction in digital mortgage experience

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Although digital mortgages are taking the housing industry by storm, Ellie Mae’s 2019 Borrower Insights Survey suggests borrowers still crave human interaction throughout the loan origination process. Ellie Mae EVP of Technology and Corporate Strategy Joe Tyrrell said as more Millennials enter the housing market, it will be imperative for lenders to prioritize the use of all available tech to foster strong borrower relationships during the loan lifecycle.