Servicers embrace digital empowerment to boost customer retention

Customer satisfaction and engagement are critical for servicers to build lasting relationships and retain clients. Servicer retention rates dropped to 10-year lows in 2Q 2017, with servicers losing business from nearly 80% of their borrowers. Improving mortgage retention rates increases the likelihood a consumer will continue working with their existing bank or mortgage provider on their next financial decision, such as a home equity loan or their next mortgage. Black Knight, a leading mortgage industry fintech, has developed a unique solution to aid servicers in building these relationships, increasing retention and achieving future business growth.